Clients
Potential suppliers
Supply partners
Clients
How do I apply to become a shopper?
Complete our online client
accreditation form
and we'll be in touch to confirm your application
and welcome you to our market.
How long does my application take to be processed?
Authenticating applications to ensure that potential clients are trade only
protects you and your business. Naturally this takes time, however we aim to
process all applications each Tuesday.
How do I place an order?
You can place an order with the team in our Chandler market when you visit
next or online via our product
catalogue, by fax, email, or over the phone. Just visit our website service
desk to look at the range of options you have.
Can I arrange delivery and how much will it cost?
We can arrange delivery through our preferred transport company at a time
suitable to you or you can collect your order from our Chandler market.
Naturally, delivery costs vary depending on the size of the products and the
delivery destination.
Can I have my order delivered at a specified time?
With an on-site distribution centre utilised by several plant transport
companies we can generally arrange delivery at the time that you require
provided we have sufficient time to collate the order and notify the transport
company. We can also arrange urgent deliveries when you need your supplies in a
hurry.
When do I have to pay?
We are a cash 'n' carry market so unless you have made prior specific credit
arrangements with us, we require payment before the order is dispatched.
Can I have an account? I thought completing the client accreditation form
entitled me to a credit arrangement.
After approval, our accreditation application allows you to shop on a cash
'n' carry basis. We only offer credit arrangements in very special circumstances
but please feel free to contact
our administration team if you want to discuss applying for your
company.
I have an ABN, why can't I shop?
As a wholesale supplier to the trade our clients must be on-sellers of our
products or purchase them as an integral part of their normal business. Our
clients are typically florists, retailers, garden centres, schools, landscapers,
builders and developers, local and state government and large corporations.
Why is Nursery Traders only open to trade? Why can't I bring my client along
to select and pay for their plants?
As a trade-only business our premises are only accessible to our accredited
trade clients and third-party agents employed by our clients who are authorised
to shop on their behalf.
The trade-only principle is central to any wholesale supply business and
allows us to continue to deliver competitive value to our industry clients, and
avoid otherwise inevitable conflict over pricing, product availability and
market accessibility.
Why do I have to pay a packing and handling fee on my order?
Prices displayed on our product catalogue and in our market apply to
self-select cash 'n' carry purchases. Orders that require our team to physically
compile and pack product incur an additional cost which is usually 10% of the
order value.
Do we have to pay for a quote?
Nursery Traders is pleased to provide quotations free of charge.
Can we select stock to pick up at a later time?
We are happy for you to pick up your cash 'n' carry stock at a later date.
However, there may be a small holding fee depending on how long the stock is
left with us.
How long does it take to complete a quotation?
We work hard to respond to quotations within 48 hours. The response time
varies slightly on the nature, diversity and quantity of stock requested. Either
way, we'll keep in touch so you will know when to expect your quote.
Potential suppliers
Who is Nursery Traders?
Nursery Traders is an innovative wholesale landscape supply company. We are a
comprehensive, single-source pivot point for industry, scaled to meet every
conceivable landscape supply need in one streamlined, efficient operation. Our
clients go online, visit our cash 'n' carry market or contact our sales team to
find the products they want.
How do I become a supplier?
If you believe in quality, and working together to improve your market access
we'd love to hear from you. Visit our supplier
portal to complete the supply partner application and let us know about your
product range. Once we identify opportunities for your products, we'll then
contact you to discuss marketing your quality products, and talk about the
supply partner accreditation process.
What do I have to do first?
Visit our supplier portal to complete the supply partner application and let
us know about your product range.
How would I be paid?
We pay our supply partners fortnightly for settled sales, transferring the
funds electronically. We pride ourselves on never having missed a settlement day
since we opened our doors in 1983!
Supply partners
Who do I see about bringing in a new product or extra stock?
We welcome new products and new releases and also requests for additional
space in the market. This can be done through our online supplier
portal.
Can I have a high profile spot for a short time for a special product?
We have designated high profile areas in the market and on our website for
promoting special products. Please visit our online supplier
portal to submit your request.